GENERAL TERMS AND CONDITIONS

You have the option of using our Internet portal to order the products listed there via an online form, or by telephone. Provided you have supplied us with the information requested in the order process and have sent off the order, you are deemed to have provided us with a binding order; orders placed online and by telephone have the same legal effectiveness. .

By placing an order, you are declaring, in a binding manner, that you accept these GTC and that you wish to purchase the article you have ordered. .

We will confirm the receipt of your order with an acknowledgement; this acknowledgement does not constitute acceptance of the offer. .

If the goods ordered by you are not collected from, or scheduled to be collected from, the agreed workshop within 30 days, the order will automatically be released for other customers. .

The contract shall become effective upon receipt of the articles and with your approval. .

Muller Pneus SARL is a tyre workshop. Because of this, Muller pneus does not send out tyres, rims, or wheel sets. (except by mutual agreement)

Goods sold by Muller pneus must be paid for in Muller pneus workshops after they have been received. .

As Muller pneus SARL only approves a credit term with the agreement of its credit insurer, this must be determined prior to the goods being ordered. .

You have the right to withdraw from this contract within fourteen days without specifying any reasons for this. .

The withdrawal period comprises fourteen days from the day on which you, or a third party designated by you, other than the carrier, take(s) possession of the goods. In the event of separate deliveries of multiple goods ordered within one order, this is based on the day on which possession was taken of the last item. .

Goods that have been used are completely excluded from the right of cancellation.
Custom-made products or specially ordered goods that are customised to a vehicle, such as rims, are excluded from cancellation.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract via a clear statement (e.g. a letter sent by post, telefax or email). .

• info@mullerpneus.lu or
• Address: Muller Pneus s. à r. l. 6a, Duerfstrooss L-6695 Mompach

In order to comply with the withdrawal period, it is sufficient for you to send us notice that you are exercising your right of withdrawal before the withdrawal period has passed. .

If you withdraw from this contract, we are to reimburse you all payments received by us from you, including delivery costs and excepting additional costs incurred in the event that you chose a different kind of delivery from the cheapest standard delivery that we offered, without delay and, at the latest, within fourteen days from the date on which we received notification of your withdrawal from this contract. The repayment will be made using the same payment method as used for the original transaction, unless otherwise explicitly agreed with you; on no account will you be charged fees for this repayment. For goods that you have returned to us under the following provisions (e.g. vehicle accessories), we may refuse to reimburse you until we have received the goods, or until you have proved that you have sent back the goods, whichever is the earlier point in time. .

In the event that the item sold to you is defective, and this pertains to tyres or rims that have already been fitted, we are obliged to reimburse you with the reduction in value. This reduction in value is to be determined exclusively by Muller pneus salespeople. Likewise, services that have been rendered cannot be credited or reimbursed. .

We want you to be satisfied with everything we supply. This is why you can return anything you purchase from us within 30 days, without having to give a reason. This commitment goes beyond statutory provisions, under which you are only granted a right of withdrawal within two weeks of receiving the item. .

In the event that the item sold to you is defective, and this pertains to tyres or rims that have already been fitted, we are obliged to reimburse you with the reduction in value. This reduction in value is to be determined exclusively by Muller pneus salespeople. Likewise, services that have been rendered cannot be credited or reimbursed.

We reserve the property in all the articles delivered by Muller Pneus, until every outstanding requirement against you or the person who accepted the articles is fulfilled. This applies for requirements in the future too. For the enforcement of the reservation of proprietary rights we are allowed to demand the immediate delivery of articles in the exclusion of any right of retention, except counterclaims which are legally discovered or unquestioned.

We present our web page in a configuration favored by us. We don’t ensure that this web page comes up to your expectations and is available at any time, without interruption and is up-to-date and free from defects. The use of this web page happens at your own risk; especially for the results attained through the use of this web page and for the rightness of information received via our web site we don’t assume liability.
The information you receive in the tyre and wheel configurator is for information purposes only, without any guarantee as to the accuracy or conformity of the product.

The texts, images, sounds, graphics, animations and video clips as well as their disposition on our web page are covered by the copyright law and other protective laws. Without our agreement the content of this web page can’t be copied, spread, changed or made accessible for third parties. Our web page contains moreover images which are covered by the copyright law for third parties. Except as noted otherwise, all brand labels on our web page are trademarked. Via our web sites we or any third party don’t grand a license for the intellectual property’s use.

During the registration you have to give particulars concerning your address and your name which are saved in our system. Of course you have the possibility to change this information during the order transaction or even later. Both contract parties have the possibility to cancel the account at any time and without any reason. In this case Muller Pneus will put out of service your account.

Only the law of Luxembourg is effective.

If your rims are not in their original condition (new or repainted, as well as foiled and polished rims), we accept no liability for damage that occurs during wheel / tyre fitting, balancing or during the washing of the wheels.

1)We take the items listed above from the customer and store them correctly for one season in a local or external warehouse.

2) The custody order is concluded seasonally. This means that the order has to be created twice a year.

3) If the stored articles are not picked up after 9 months at the latest, it is already agreed that a further storage fee of 53,50€ will be charged. If this new fee is not paid within 60 days of the date of issue, we reserve the right to dispose of the stored items. There is no entitlement to a replacement.

4) The stored articles can be picked up again at any time, there is no entitlement to reimbursement of the storage fee. A reasonable lead time of at least 3 working days should be allowed before the assembly/appointment/pick-up request.

5) We guarantee that storage will be carried out with the greatest care. Any further liability is excluded.

6) The signature confirms that the rims / tyres have been handed over properly and without any additional defects. This means that these are deemed to have been accepted by the customer. MullerPneus is not liable for defects discovered subsequently. Legal recourse is therefore final

7) When submitting a storage of rims / tyres, you agree that we have deposited them in an external warehouse. We point out that we need a minimum of 2 days before the desired assembly / collection and therefore always ask for an appointment.

8) The general conditions may be adapted / modified by MullerPneus S.à r.l with the submission of a tender or public contract. By participating in such a public contract / tender, MullerPneus S.à r.l. accepts the clauses defined by the tenderer if they are in conflict or contradiction with the present conditions of sale.